TWSE: 8072 · Est. 1996 · Taipei, TaiwanEN · 繁中 · 日本語
Support

Keep every device current.

Firmware, datasheets, and the RMA process — plus a standing request: install firmware updates promptly. An unpatched camera is the weakest device on any network, and updates are how we keep yours from being it.

Downloads

Firmware & software

Signed firmware images, CMS software, and mobile apps — always from this site or official app stores, never from third-party mirrors. Verify versions against release notes before deployment.

Documents

Datasheets & guides

Product datasheets, quick-start guides, and deployment hardening documentation for integrators.

RMA

Repairs & returns

In-warranty and out-of-warranty service through your distributor or directly with our service desk. Request an RMA number before shipping any unit.

Contact support

Technical support (Taiwan & APAC)Mon–Fri 09:00–18:00 TST
Emailsales@avtech.com.tw
Security vulnerabilitiesPSIRT — coordinated disclosure
OEM program supportVia your program manager